Submitting A Support Request

Hosting fees include access to our support team Monday through Friday 8:30 a.m. to 5:00 p.m.  We are happy to assist or answer any questions our clients may have relating to web site maintenance, web site hosting and  e-mail service, or other services we offer. Please note that diagnostic time expended to resolve failures, which are not caused by Net By Designs's equipment or software, will be billed at the rate of $75.00 per hour. Our goal is to complete or resolve all normal service requests within three business days.

The most frequent requests we receive are a result of e-mail failures or questions regarding configuration of e-mail programs. If you are experiencing e-mail failures, or If you have e-mail configuration questions, click here.

You may request service or support by emailing your request to support@net-by-design.com, or completing the form below and clicking the "Submit" button.  Submitted requests are automatically entered into our support tracking log to ensure a prompt response. 

Note: E-mailing service requests to individual staff members is not recommended as we cannot guarantee a prompt response.

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